Terms & Policies

We’re here to help you. If you have any questions or concerns, reach out to us. You can contact us at (613) 507-5282 or send us an email with any questions or concerns you may have.

First Visit:

For your first appointment at KATC please bring the following with you:

- T-shirt and shorts to be worn during treatment
- Running shoes and the orthotics you wear in them (if applicable)
- A list of the medications you are currently taking
- Any imaging or paperwork you have on the injury for which you are seeking an appointment (this is not necessary as the therapist will conduct their own assessment but the more information you can provide the better)

Also note that we are a scent free clinic and ask that you please refrain from wearing scented products to your appointments at KATC.

Direct Billing:

We do not do direct billing to your insurance company; however, your receipt will include the necessary details for you to be reimbursed if you have coverage for the service you have received. It is important to note that Athletic Therapy and Physiotherapy are different professions and your insurance company will distinguish between the two. If you are intending to use your insurance please contact them to clarify your coverage before your appointment.